Our focus is on complete customer satisfaction. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

Our Policy for the cancellation and refund will be as follows:

 Cancellation Policy

There is no cancellation of the plans once you opt for the services. We will try to change your present mentor to give you a better mentoring experience after the proper and genuine investigation into the matter. 

Refund Policy

Scenarios in which refund or no refund will be initiated.

 Situations in which FULL REFUND may be considered :

1. If IITIANGUIDE is not able to assign you the iitian within 4 Working days of Payment Confirmation and Client form Submission.
We will transfer the money into the same account. You need to email us your account no. and other bank details to iitianguide@gmail.com

X Situations in which NO REFUND will be given :

• If You have paid for the subscription and We have assigned the mentor to you within 4 days and you don’t wish to take the sessions in that case, no refund will be given to you. Please Note If you Wish to cancel it for any reason before taking the subscription, No refund will be initiated for the same. Please be sure that you really need to take the subscription before making any payments.
•  If you are unhappy with the services, no partial or refund will be given in this scenario. Only possibility which exists in this scenario is that we will consider to change your assigned mentor after carefully considering all the valid points and reasons. In this scenario, your subscription will resume from that point only and no previously used minutes will be given to you. 
• If you are unhappy with the services, no partial or any refund will be given in this scenario. The only possibility which exists in this scenario is that we will consider changing your assigned mentor after carefully considering all the valid points and reasons. In this scenario, your subscription will resume from that point only and no previously used minutes will be given to you. 
• Suppose, you have completed your package minutes and not happy with the services, No refund will be given in this scenario. You need to re-opt for the packages and we will consider changing your previous mentor. But You will have to re-pay for the new package.
• You need to take your sessions under the validity period of the subscription, failing to do so will cancel all your subscriptions and no refund will be given in that scenario. You need to re-opt for the packages and restart your subscription. In this scenario, we can give you the previously assigned mentor.
• The mentor holds the choice to change your appointment time and slot if they feel like it. No complaints will be taken into consideration for that.
• If you won’t be able to take a session on the assigned slot, You must tell the mentor at least 12 hours before the booked slot, failing to do so will cancel your 45mins from the Package
• Suppose you wish to cancel your package subscription in between because of any reason, no partial or any refund will be given to you.
• Usually, Session happens once in a week and the Mentor has the freedom to choose the time slot for you. You can request the mentor to have the session as soon as possible but he will have the final say in choosing the day and time for you.