Shipping Policy of IITIANGUIDE

Shipping Policy for IITIANGUIDE

Welcome to IITIANGUIDE! Our commitment is to provide exceptional online IIT JEE preparation support to students globally. This Shipping Policy elaborates on the terms and conditions surrounding the shipment of physical study materials included in our packages, ensuring clarity and transparency for our valued students.

1. Overview of Services

At IITIANGUIDE, we specialize in:

• Live and Recorded Online Coaching: Interactive live classes and recorded sessions by experienced IITians.
• Doubt Removal Sessions: Dedicated sessions to clarify student doubts.
• Comprehensive Study Materials: Both digital and physical resources for thorough preparation.
• Mock Tests & Practice Problems: Regular tests and practice problems to assess and improve performance.
• Personalized Mentoring: One-on-one sessions with mentors for individualized guidance.

2. Digital Services Delivery

Most of our services are delivered digitally, ensuring immediate access upon enrollment:

• Live Classes and Recordings: Accessible immediately post-registration.
• Digital Study Materials: Available for download in the student portal.
• Mock Tests and Practice Resources: Integrated into the online platform.

3. Shipping of Physical Study Materials

For our courses that include physical study materials (books, booklets, printed resources), we ensure timely and secure delivery:

Processing Time

• Orders are processed within 2-3 business days.
• No processing on weekends or holidays.
• Students receive a confirmation email upon order processing.

Shipping Methods

• We partner with reliable courier services to ensure safe delivery.
• Courier partners may vary based on the delivery location (domestic or international).

Shipping Charges

• Domestic Shipping: Charges are typically included in the course fee.
• International Shipping: Additional charges may apply, communicated during purchase for transparency.

Delivery Time

• Domestic Delivery (India): 5-7 business days.
• International Delivery: 10-15 business days, subject to destination country.

4. Tracking and Communication

Order Tracking

• Post-dispatch, students receive a tracking number via email.
• Real-time tracking available on the courier’s website using the tracking number.

Customer Support

• Available 24/7 to address any shipping-related queries or concerns.
• Contact via email at care@iitianguide.com.
• Phone support available at  +91 928-928-7111 for immediate assistance.
• Reach out through our contact page: Contact Us.

5. Delivery Issues

Lost or Damaged Shipments

• Lost Shipments: We take full responsibility; replacement sent at no extra cost.
• Damaged Shipments: Report damage within 7 days of receipt; we will arrange a replacement.

Incorrect Address

• Students must provide accurate shipping details.
• Not responsible for delays or loss due to incorrect addresses. Please double-check your address.

6. Returns and Refunds Policy

Digital Services

• Non-Returnable: Digital products (live classes, recordings) once accessed are non-refundable.
• Technical Issues: Contact support for assistance with access issues.

Physical Study Materials

• Defective or Incorrect Items: Eligible for return and replacement.
• Report issues within 7 days of receipt along with images of the defect/incorrect item.

Return Process

• Contact customer support to initiate a return.
• Provided return instructions must be followed for a smooth process.
• Return shipping costs are generally borne by the student unless the return is due to our error.

7. International Shipping

Customs and Duties

• International shipments may attract customs duties and taxes.
• These are the student’s responsibility and vary by country.

Shipping Partners

• We collaborate with reputable international couriers to ensure safe and efficient delivery.
• Delivery timelines and policies may vary by region.

8. Support and Assistance

For any assistance required:

• Email: care@iitianguide.com
• Phone: +91 928-928-7111
• Address: Please refer to our contact page on the website for the most current address and contact details.

9. Policy Updates

IITIANGUIDE reserves the right to revise the Shipping Policy at any time.

• Updates will be posted on the website under the same section.
• It is the student’s responsibility to review the policy periodically for changes.

By purchasing our courses and materials, students accept the terms outlined in this Shipping Policy. For any further inquiries, you are welcome to Contact Us.

Thank you for choosing IITIANGUIDE for your IIT JEE preparation journey. We are committed to supporting you every step of the way!